To serve our customers better, we've enhanced the billing processes to streamline it further from August-2023 onwards:
Automated-payment advertiser
If you're already an automated-payment advertiser, there is no change to your Ads Account and you will continue to enjoy the convenience of post-paid advertising through your preferred payment methods. In addition, you will now gain better insights from your campaign statistic and Billing page.
Monthly invoicing advertiser
If you're currently on monthly invoicing arrangement, the new campaign statistic in your Ads Account will provide you the spent amount of your campaign right after the campaign period. The spent amount will be the final chargeable amount for either your CPC or Enhanced CPL/CPA campaign. Therefore, you no longer need to inform us the billable amount every month if you're currently doing so.
The invoice will be emailed to you or your finance department automatically base on the spent amount within the first week of the following month (eg. January's ad spent to be invoice in first week of February). If your finance team requires a monthly generated Purchase Order #, Project # etc. to be included in the invoice, the respective Customer Success team member will email you the final chargeable amount within the first week of the month to facilitate that. The invoice will subsequently be emailed to you or your finance department with the Purchase Order #, Project # etc.
Pre-paid advertiser
If you're currently on pre-paid arrangement, there is no change to your Ads Account and the spent amount for your campaigns will be deducted from your Wallet automatically after the campaign period. In addition, you will now gain better insights from your campaign statistic and billing page.
We believe that the new process could help to save time and make things simpler for all parties, and we'll continue to enhance our platform to serve you better.
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