We are committed to protecting and respecting your privacy. This PanelPlace Platform Privacy Policy sets out the basis on which we process any personal data we collect from you, or that you provide to us, if you use PanelPlace Platform as an Advertiser, Creator or User, or if you visit or use related PanelPlace Platform applications or websites that are available from time to time and that link to or reference this PanelPlace Platform Privacy Policy. In particular, this PanelPlace Platform Privacy Policy applies where:
- Sellers (“Advertisers”) promote and sell (“Offer”) Products to users of PanelPlace (“Users”) via the PanelPlace Platform;
- PanelPlace creators (“Creators”) promote Products offered by Advertisers via the PanelPlace Platform; and
- Users engage with Products from Advertisers via the PanelPlace Platform.
This PanelPlace Platform Privacy Policy incorporates and supplements the PanelPlace Privacy Policy. This means that, for example, personal data we collect via the PanelPlace Platform will also be used for the purposes described in the PanelPlace Privacy Policy and vice versa. The PanelPlace Privacy Policy also includes important information on your rights and how we store and protect your personal data. Any capitalized terms not defined in this PanelPlace Platform Privacy Policy have the meaning given to them in the PanelPlace Privacy Policy.
This PanelPlace Platform Privacy Policy supplements our Terms of Service and explains how PanelPlace, its subsidiaries and affiliates that link to this Privacy Policy, handle information collected and received in the course of your use of our websites, mobile application and services (collectively, the “Services”). It also governs the collection, use and disclosure of your information.
1. The types of personal data we collect
You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you.
By providing us with any information relating to a third party (e.g. information of your spouse, children, parents, and/or employees), you represent to us that you have validly obtained the consent of the third party to provide us with their information for the respective purposes.
If you are a User, we may collect and receive the following information. Please note that not all of our services collect all of the information listed below:
- Your name, address, post code, telephone number and email address;
- Payment details, such as your PayPal and banking information, to facilitate payment to you;
- Transaction history in relation to Products that you engage or purchase from Advertisers via the PanelPlace Platform;
- Feedback or comments that you provide in relation to a Product or order;
- Delivery information in relation to delivery of your Product by a third-party provider on behalf of the Advertiser;
- Technical information such as your IP address, device ID, time zone and language settings; and
- Information that we process when you contact us or the Advertiser for support through the messaging function provided by us via our Platform or through helpdesk, such as images of a Product or transaction, enquiries about a Product or order, or your evaluation of our support service.
If you are a Creator, we may collect and receive the following information. Please note that not all of our services collect all of the information listed below:
- Your name and social media handles;
- Information regarding the Products you have chosen to promote, including the title, price and commission in relation to such Products;
- Information regarding sales generated and purchase and transaction history and related promotion metrics;
- PayPal and banking information, to facilitate payment to you;
- Technical information such as your IP address, device ID, time zone and language settings; and
- Contact information (for example, email/phone number/WhatsApp account name) that you choose to provide through the Platform.
If you are an Advertiser, we may collect and receive the following information. Please note that not all of our services collect all of the information listed below:
- The name of your company, brand, logo, your name, the country you’re located in, your phone number, your email address and category of Product (for example, Finance, Market Research etc.) and related business information;
- If you are a company, we collect contact details (such as name and phone number) of your legal representative(s) or contact person;
- If you are a personal seller, your identification information such as a copy or photo of your government-issued ID card or passport;
- Transaction history information and information on refunds and complaints;
- Information regarding delivery of Products, including third party providers;
- Technical information such as your IP address, device ID, time zone and language settings; and
- Information that we process when you contact us or when you interact with a User regarding support through the messaging function provided by us via the Platform.
If you are visiting or using a related PanelPlace Platform application or website, we also collect other information that you choose to provide to us. This may include your contact information, such as your name, email address and phone number. We will also automatically collect technical information such as your IP address and browser information.
2. How do we use your personal data
If you are a User, we use your information to perform our services with you, including to allow you to engage, purchase, receive and review Products you have transacted with Advertisers. For example, your name and email address, your transaction details, your purchase history, and any additional information we process when you contact us or the Advertiser for support via our Platform or contact us through helpdesk.
If you are a Creator, we collect information regarding the Products you have chosen to promote, and related information regarding promotion and commission.
We will also use the content you upload, and related information such as the number of likes and responses you receive, and information about your followers for our legitimate interests to allow Advertisers to identify you based on your profile and to help Advertisers decide whether they would like to work with you for the promotion of their Products. We will also use this information, and information regarding sales attributed to you, for our legitimate interests to understand your performance with a view to exploring further collaboration with you.
If you are an Advertiser, we use your information for our legitimate interests to verify your identity, to enable you to manage your account (including to open or close your account), to contact you with a view to improve and develop your business on the PanelPlace Platform, for risk management purposes and to prevent and respond to abuse, fraud, illegal activity and other potentially harmful content.
We also use your information to perform our service with you in relation to the PanelPlace Platform, such as sending you service-related messages including, without limitation, a welcome/confirmation email when you register your Account and to enforce our Terms of Service and other policies. These messages are not promotional in nature. These messages will be sent by email and/or through push notifications and you may not opt-out of receiving service-related messages from PanelPlace, unless you deactivate your account.
If you are an Advertiser or User, we will process your messages sent or received between Advertisers and Users to provide the PanelPlace Platform messaging functionality to perform our service with you. We also process messages sent or received between Advertisers and Users to investigate and resolve complaints or disputes between Advertisers or Users. We process such personal data for the purposes of our legitimate interests in investigating and resolving such complaints or disputes between Advertisers and Users.
If you are an Advertiser, Creator or User, we will process your personal data for our legitimate interests to optimize and improve the features and functionality of the PanelPlace Platform and for risk management purposes and to prevent and respond to abuse, fraud, illegal activity and other potentially harmful content.
If you are an Advertiser or a third party that uses the PanelPlace Platform, we collect, use and store the personal data listed above in order to provide and administer the PanelPlace Platform.
If you are visiting or using a related PanelPlace Platform application or website, we will also use your information to provide that service to you, to interact with you including by responding to you with the information you have requested, providing customer support or sending you marketing messages in accordance with your preferences.
3. How we share your personal data
If you are a User, the information which you make available on your profile may be viewed by other users of our Services. Other users of our Services would also be able to view the content which you upload and share on our Services.
We may share your information with Advertiser and third party service providers who assist us in performing certain aspects of our Services on our behalf, such as facilitating the delivery of your ordered Products, and payment providers to facilitate your payment of the Product. Such service providers will only have access to your personal information to the extent necessary to perform their functions.
We may also share your information with our affiliates to provide user support to you, as well as with Advertisers to the extent necessary to allow the Advertiser to initiate communications with you to provide you with user support under limited circumstances regarding your transaction, including the necessary steps to be taken in a situation when the Product is out of stock.
If you are a Creator, we may share certain information about you with Advertisers for the purposes of allowing Advertisers to select Creators for the promotion of their Products, and with payment providers to facilitate payment of commission. We may also share your performance data with the agency that represents or manages you so that the agency can fulfil its obligations with you.
If you are an Advertiser, we may share your information with third party providers and payment providers necessary to facilitate advertisings, payments and transactions from Users. To process your payment, we also share your information with payment providers including, in particular, Stripe, a third-party payment processor. You can access Stripe's Privacy Policy via the following link: https://stripe.com/en-ie/privacy.
We may share any information collected in accordance with this PanelPlace Platform Privacy Policy with: (i) governmental and other regulatory authorities or the courts in any jurisdiction; (ii) any third party claimants or potential third party claimants; or (iii) financial institution and/or payment service provider, to process or resolve any chargeback, payment reversal and/or dispute arising from or in connection with a transaction using our Services in accordance with our Terms of Service.
In addition to other information described in this PanelPlace Platform Privacy Policy, we may collect and share with third party data management platforms or advertising and analytics partners technical information. This techinical information may be used by itself, aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs), and shared with third parties for purposes related to advertising, analytics, attribution (e.g., measuring ad performance), analytics and market research.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property or personal safety of any person.
4. Transfer of information
By using our Services, you authorise us to use your information in Singapore and other countries where PanelPlace operates for the purposes mentioned above. We will ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable laws on personal data protection (including, but not limited to, the Personal Data Protection Act 2012 of Singapore).
5. Protecting your information
The security of your information is important to us. We have security measures in place to protect against the loss, misuse and alteration of information under our control. We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Sensitive information (such as credit card numbers) are encrypted using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
It is important that you protect against unauthorised access of your Account and information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Services).
6. Accessing and updating your information
You may access and update your information within our Services through your Account.
Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.
In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to PanelPlace, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this PanelPlace Platform Privacy Policy.
7. Tracking technologies
We use tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, helps us to provide and improve our Services. However, the tracking technologies do not access, receive or collect information which can be used to identify you.
8. Changes to this Privacy Policy
We reserve the right to make changes to this PanelPlace Platform Privacy Policy at any time and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewing the changes which we make this PanelPlace Platform Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.
9. Third party sites and resources
Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.
Last updated on 10 August 2022
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